Privacy Policy
Last updated: 9 July 2026
Introduction
Welcome to Bound (“Bound”, “we”, “our”, or “us”).
Bound is a commercial intelligence and operational platform that helps businesses discover opportunities, manage customer relationships, automate workflows, and conduct outbound communications.
We are committed to protecting your privacy and processing your information responsibly.
This Privacy Policy explains what information we collect, how we use it, and your rights.
1. Information We Collect
We may collect:
- Account information
- Name
- Company
- Workspace details
Customer Data
Customers may upload or synchronise:
- Contacts
- Companies
- CRM data
- Lead information
- Communications
- Customer records
Connected Services
Where authorised by the user:
- Google Workspace
- Gmail
- Microsoft 365
- CRM platforms
- Marketing platforms
- Email delivery services
Usage Information
- Device
- Browser
- IP address
- Feature usage
- Error logs
- Performance metrics
2. How We Use Information
We use information to:
- Provide the Bound platform
- Authenticate users
- Connect integrations
- Generate commercial intelligence
- Produce AI recommendations
- Improve performance
- Secure the platform
- Provide customer support
3. AI Processing
Bound uses AI to assist users by:
- Classifying enquiries
- Ranking opportunities
- Drafting communications
- Producing recommendations
- Summarising information
AI-generated content should always be reviewed before use.
4. Google Account Access
If you connect your Google account, Bound may request permission to:
- Identify your account
- Access your email address
- Send email on your behalf where authorised
Bound only uses Google permissions to provide functionality you have explicitly requested.
Bound does not sell Google user data.
Google Workspace APIs are not used to develop, improve or train generalised AI or machine learning models.
5. Third Party Services
Bound may integrate with:
- Google Workspace
- Microsoft 365
- Supabase
- Vercel
- Stripe
- Mailchimp
- Instantly
- Other customer-authorised providers
6. Security
We implement industry-standard safeguards including:
- Encryption in transit
- Encrypted credentials
- Role-based access
- Workspace isolation
- Audit logging
7. Data Retention
We retain data only for as long as required to provide the service, meet legal obligations and maintain security.
Customers may request deletion of their account subject to applicable legal requirements.
8. Your Rights
Depending on your jurisdiction you may request:
- Access
- Correction
- Deletion
- Restriction
- Data portability
- Withdrawal of consent
9. Cookies
Bound uses cookies to:
- Keep users signed in
- Remember preferences
- Improve performance
- Maintain security
10. Changes
We may update this policy from time to time.
The latest version will always be available at https://boundengine.com/privacy.
11. Contact
Email: privacy@boundengine.com
Support: support@boundengine.com